🛡️ Fiverr Risk Manager KPI
Key Performance Indicators – How We Measure Success
📊 Tracked Daily
🎯 Zero-Tolerance Metrics
📈 Weekly Review
📝 KPI Overview
These KPIs measure the effectiveness of the Fiverr Account Risk Manager across all 4 accounts. Performance is tracked daily and reviewed weekly with Shreyansh and the Delhi Team.
🎯 Key Performance Indicators
💬 Message Response Rate
100%
All messages replied within 24 hours across all accounts
(Replied Messages / Total Received) × 100
📦 On-Time Delivery Rate
100%
Zero late deliveries — all at-risk deliveries flagged within 48 hrs
(On-Time Deliveries / Total Deliveries) × 100
🔔 Notification Clearance
100%
All notifications from past 24 hrs checked and cleared daily
(Cleared Notifications / Total) × 100
📊 Daily Report Submission
100%
Report submitted to Shreyansh & Delhi Team every working day
(Reports Sent / Working Days) × 100
⭐ Review Response Rate
100%
Reviews given back for every buyer who left a review
(Responses Given / Reviews Received) × 100
⚠️ Low Rating Escalation
< 15 min
Time to escalate 4-star or lower reviews to Shreyansh
Avg time from review detection to escalation
🎫 Cancellation Ticket Rate
100%
Support ticket filed for every cancelled order
(Tickets Filed / Cancelled Orders) × 100
🔔 Brief Response Rate
100%
All matching briefs responded to with portfolio pitch
(Briefs Responded / Total Matches) × 100
🚩 Delivery Flag Accuracy
100%
All deliveries due within 48 hrs flagged and manager notified
(Flagged At-Risk / Total At-Risk) × 100
🛤️ Performance Tracking
| KPI | Target | Measurement Source | Frequency |
|---|---|---|---|
| Message Response Rate | 100% | Fiverr Inbox / Daily Report | Daily |
| On-Time Delivery Rate | 100% | Fiverr Orders Dashboard | Daily |
| Notification Clearance | 100% | Fiverr Notifications / Daily Report | Daily |
| Daily Report Submission | 100% | Discord/WhatsApp Logs | Daily |
| Review Response Rate | 100% | Fiverr Reviews Section | Daily |
| Low Rating Escalation | < 15 min | Escalation Timestamps | Per Incident |
| Cancellation Ticket Rate | 100% | Fiverr Help Center | Per Cancellation |
| Brief Response Rate | 100% | Fiverr Briefs Dashboard | Daily |
| Delivery Flag Accuracy | 100% | Daily Report Cross-Check | Weekly |