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CS Assets & Training Library

Curated video training, scripts, and resources to help you master your role.

📹 Video Training

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15:00
Fundamentals

Role Overview & Expectations

A deep dive into the daily life of a CS Manager, core responsibilities, and how to drive retention.

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25:00
Communication

Dealing with Difficult Clients

How to de-escalate angry clients and turn them into raving fans.

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20:00
Sales

The Art of the Soft Upsell

How to identify upsell opportunities and pitch them without being pushy.

📄 Downloadable Resources

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Master Script Library Copy-paste responses for every scenario
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Client Onboarding Checklist Ensure perfect kickoff every time