👔 Project Manager KPI
Key Performance Indicators – How We Measure Success
📅 On-Time Delivery
🤝 Client Satisfaction
✅ Task Completion
📝 KPI Overview
These KPIs measure the effectiveness of the Project Manager role. Performance is tracked weekly and reviewed monthly.
🎯 Key Performance Indicators
On-Time Delivery Rate
95%+
Projects delivered by deadline
(On-Time Projects / Total) × 100
Client Satisfaction
4.8/5
Average client rating
Avg of all project ratings
Active Projects
8-12
Optimal project load
Count of in-progress projects
↩️ Response Time
< 2 hrs
Client message response
Avg response time in hours
🔄 Revision Rate
< 15%
Tasks requiring rework
(Revisions / Total Tasks) × 100
Daily Updates
100%
Client chats updated daily
(Updated Chats / Active) × 100
🛤️ Performance Tracking
| KPI | Target | Measurement | Frequency |
|---|---|---|---|
| On-Time Delivery | 95%+ | Project Tracker | Weekly |
| Client Satisfaction | 4.8/5 | Review Scores | Per Project |
| Active Projects | 8-12 | Dashboard | Daily |
| Response Time | < 2 hrs | Chat Analytics | Daily |
| Revision Rate | < 15% | Task Tracker | Weekly |
| Daily Updates | 100% | Update Log | Daily |