📊 Project Manager KPI

Key Performance Indicators — How We Measure Success

⏰ On-Time Delivery ⭐ Client Satisfaction 📋 Task Completion

📋 KPI Overview

These KPIs measure the effectiveness of the Project Manager role. Performance is tracked weekly and reviewed monthly.

📊 Key Performance Indicators

⏰ On-Time Delivery Rate

95%+
Projects delivered by deadline
(On-Time Projects / Total) × 100

⭐ Client Satisfaction

4.8/5
Average client rating
Avg of all project ratings
📋 Active Projects
8-12
Optimal project load
Count of in-progress projects

💬 Response Time

< 2 hrs
Client message response
Avg response time in hours

🔄 Revision Rate

< 15%
Tasks requiring rework
(Revisions / Total Tasks) × 100
📊 Daily Updates
100%
Client chats updated daily
(Updated Chats / Active) × 100

📈 Performance Tracking

KPI Target Measurement Frequency
On-Time Delivery 95%+ Project Tracker Weekly
Client Satisfaction 4.8/5 Review Scores Per Project
Active Projects 8-12 Dashboard Daily
Response Time < 2 hrs Chat Analytics Daily
Revision Rate < 15% Task Tracker Weekly
Daily Updates 100% Update Log Daily