📋 Project Manager KRA

Key Result Areas — What You're Responsible For

⏱️ On-Time Delivery 💬 Client Communication 📊 Project Tracking

📋 Role Overview

The Project Manager is responsible for end-to-end project delivery, ensuring all projects are completed on time, within scope, and to the highest quality standards. This role bridges sales, development, and client success teams.

🎯 Primary Mission: Deliver every project on time with 5-star quality and happy clients.

🎯 Key Result Areas

⏱️ 1. On-Time Delivery

Ensure 100% of projects delivered by deadline

  • 14-day standard build timeline
  • Daily progress tracking
  • Early warning on delays
  • Buffer time management

💬 2. Client Communication

Keep clients informed and satisfied

  • Daily update messages
  • Proactive issue notification
  • Expectation management
  • 1-hour response time

📋 3. Project Planning

Structure projects for success

  • Clear milestone breakdown
  • Resource allocation
  • Risk identification
  • Scope documentation

🤝 4. Team Coordination

Align all team members on deliverables

  • Developer task assignment
  • Designer coordination
  • Cross-functional handoffs
  • Blocker resolution

📊 5. Quality Assurance

Ensure deliverables meet standards

  • QA checklist completion
  • Client feedback integration
  • Revision management
  • Final approval process

📈 6. Process Improvement

Continuously optimize delivery

  • Identify bottlenecks
  • Template creation
  • Workflow optimization
  • Knowledge documentation

✅ Success Criteria

100%
On-Time Delivery
< 1hr
Response Time
5★
Client Satisfaction
0
Missed Deadlines
Daily
Client Updates