Digital Heroes | New Employee Onboarding

⚠️ #1 RULE — ACCOUNTABILITY & RESPONSE TIME

NO RESPONSE = INSTANT TERMINATION.

If you do not know how to respond in a timely manner to seniors as well as your team members, you are not a good team player and you do not deserve to be a Digital Hero. We will remove you from Digital Heroes as soon as we find it.

In a work-from-home environment, this is very, very important.

Taking accountability and responsibility is the number one thing you must have when joining Digital Heroes.

Why this rule exists: To make teams more efficient and well-communicated, we must implement this to have fewer disappointments — from your colleagues as well as from the management. From the management, and for the management.

🚀 New here? Start with the 5-step guide first!

Complete all 5 steps before diving into role-specific onboarding.

Start Here →

👋 WELCOME TO DIGITAL HEROES!

Congratulations on joining the team! 🎉

This guide will walk you through your first 3 days. Follow it step-by-step, check off tasks as you complete them, and you'll be fully set up and ready for training.

⚠️ Important: This is a SELF-SERVE guide. You're expected to complete everything on your own. This tests your ability to follow instructions independently - a critical skill at Digital Heroes.

📅 YOUR FIRST 3 DAYS OVERVIEW

Day	Focus	Goal
Day 1	Documentation + Company Intro	Sign papers, understand who we are
Day 2	Tools Setup + Team Meet	Get all tools working, know your team
Day 3	Policies + Training Start	Understand rules, begin role training

Pre-Joining Day 1 Day 2 Day 3 Next Steps

✅ BEFORE DAY 1: PRE-JOINING CHECKLIST

Complete these BEFORE your first day:

📄 Documents to Keep Ready (Originals + 2 Copies)

Aadhar Card
PAN Card
10th Marksheet
12th Marksheet
Graduation Certificate/Marksheet
Passport Size Photos (4)
Bank Account Details (Cancelled Cheque/Passbook)
Previous Experience Letter (if any)
Address Proof

🎒 Personal Checklist

Laptop fully charged
Laptop charger packed
Earphones/headphones (for calls)
Notebook and pen
Water bottle
Know the office address (Google Maps saved)

🧠 Mental Preparation

Read about Digital Heroes (website, YouTube channel)
Prepare 2-3 questions to ask
Get good sleep the night before
Plan to arrive 15 minutes early

📅 DAY 1: DOCUMENTATION + COMPANY INTRO

Morning Schedule

9:00 AM - Arrival & Welcome

☐ Arrive at office 15 minutes early
☐ Inform reception you're a new joiner
☐ Wait to be greeted by HR
☐ Get your temporary ID/access

9:30 AM - HR Documentation (1.5 hours)

☐ Offer Letter - Read carefully, sign
☐ Joining Letter - Read carefully, sign
☐ Employee Agreement - Read EVERY clause, sign
                        
☐ NDA (Non-Disclosure Agreement) - Understand
                            confidentiality, sign
☐ Asset Agreement - For laptop/equipment, sign
                        
☐ Emergency Contact Form - Fill your details
                        
☐ Bank Details Form - For salary credit
☐ Submit all document copies to HR
☐ Get your Employee ID number

⚠️ IMPORTANT: Don't sign anything you don't understand. ASK HR to explain.

11:00 AM - Company Orientation (1 hour)

☐ Company History Video/Document
☐ Company Vision (2025: ₹15-20Cr, 2026: ₹40Cr,
                            2027: ₹75Cr)
☐ What We Do - Premium Shopify, Speed
                            Optimization, Design
☐ Our Standards - 4.9★ Rating, 2000+ Projects,
                            Fiverr Pro
☐ Our Clients - USA, UK, Australia premium
                            businesses

12:00 PM - Core Values Understanding

OWNERSHIP You're 100% responsible for your work. No excuses.

EXCELLENCE "Good enough" is never good enough here.

TRANSPARENCY Admit mistakes immediately. No hiding.

GROWTH Learn every day. Feedback is a gift.

RESPECT No ego. Help others. No politics.

Afternoon Schedule

2:00 PM - Team Introduction

☐ Meet your Reporting Manager
☐ Meet your Team Lead (if different)
☐ Meet team members you'll work with
☐ Understand team structure

3:00 PM - Workspace Setup

☐ Get your seat/desk assigned
☐ Set up your laptop at desk
☐ Check WiFi connectivity
☐ Locate washrooms, pantry, emergency exits
                        

3:30 PM - Communication Channels

☐ Discord Server - Get added, set profile
☐ WhatsApp Groups (if any)
☐ Company Email - Set up and test
☐ Other tools as applicable

4:30 PM - Quick Policy Overview

☐ Attendance Rules - 9:00 AM, Late after 9:15
                        
☐ Communication Rules - 2 hour response time
                        
☐ Leave Policy Basics
☐ First 90 Days Importance

Day 1 Completion Checklist

All documents signed	☐
Employee ID received	☐
Know company vision & values	☐
Met reporting manager	☐
Discord/Communication access	☐
Company email created	☐
Know office timings & rules	☐
Handbook received	☐

📅 DAY 2: TOOLS SETUP + DEEP DIVE

9:15 AM - Tool Setup (3 hours)

Complete ALL tool setups yourself. Google/YouTube if stuck.

🎮 DISCORD SETUP (30 min)

☐ Download Discord desktop app
☐ Join Digital Heroes server
☐ Set display name: [Your Real Name]
☐ Upload professional profile photo
☐ Join #general, #announcements, team channel
☐ Turn ON notifications
☐ Post introduction in #general

📧 EMAIL SETUP (20 min)

☐ Login to company email
☐ Set up email signature
☐ Connect email to phone
☐ Turn ON notifications

📁 GOOGLE WORKSPACE (20 min)

☐ Access Google Drive (shared folders)
☐ Bookmark SOPs, Templates, Team folders
☐ Access Google Calendar
☐ Test Google Meet (camera + mic)

📋 PROJECT MANAGEMENT TOOL (30 min)

☐ Get invite to Trello/Asana/ClickUp
☐ Explore the interface
☐ Find your team's board
☐ Learn task basics

🎨 FOR DESIGNERS: FIGMA (30 min)

☐ Create/login to Figma account
☐ Get added to team workspace
☐ Explore existing design files

💻 FOR DEVELOPERS: SHOPIFY + VS CODE (30 min)

☐ Create Shopify Partner account
☐ VS Code with extensions (Liquid, Prettier, GitLens)
                
☐ Familiar with basic shortcuts

💡 If any tool is NOT working:
1. Google the error → 2. YouTube the solution → 3. Ask ChatGPT → 4. ONLY THEN ask team member

2:00 PM - Employee Handbook Deep Dive (2 hours)

Read the FULL Employee Handbook. Not skim - READ.

☐ Section 1: About Digital Heroes (15 min)
☐ Section 2: Working Hours & Attendance (15 min)
☐ Section 3: Leave Policy (15 min)
☐ Section 4: Work From Home Policy (10 min)
☐ Section 5: Salary & Compensation (10 min)
☐ Section 6: Communication Standards (15 min)
☐ Section 7-12: Performance, Exit, Rules, FAQ (30 min)
                

4:00 PM - Team Processes Understanding

☐ Understand daily workflow
☐ Understand communication norms
☐ Understand quality expectations
☐ Get your first week's expectations

Day 2 Completion Checklist

Discord fully set up	☐
Email working + signature	☐
Google Workspace access	☐
Project management tool access	☐
Role-specific tools ready	☐
Handbook FULLY read	☐
Team processes understood	☐
First week expectations clear	☐

📅 DAY 3: POLICIES QUIZ + TRAINING START

9:15 AM - Handbook Quiz (30 min)

Take this quiz honestly. Check your answers against handbook.

📝 QUIZ: TEST YOURSELF

Attendance & Timing:

1. Office timing is _____ to _____

2. Late cutoff time is _____

3. Late arrival consequence: _____

Leave Policy:

4. Casual leave per year: _____ days

5. Max casual leave per month (default): _____ days

6. Leave restricted period: _____th to _____th

Communication:

7. Message response time: < _____ hour(s)

8. Consequence of ignoring messages: _____

Work From Home:

9. WFH eligibility: After _____ months

10. WFH is a _____ not a _____

✅ Pass Score: 18/20 - If you can't answer all, RE-READ the handbook.

10:00 AM - 12 Rules of Work Culture

☐ Rule 1: ACCOUNTABILITY - I own my work completely
                    
☐ Rule 2: COMMUNICATION - Clear, direct,
                        professional
☐ Rule 3: PUNCTUALITY - Deadlines are non-negotiable
                    
☐ Rule 4: SELF-LEARNING - Figure it out first
☐ Rule 5: QUALITY - Match professional level
☐ Rule 6: GROUNDEDNESS - No ego, stay humble
☐ Rule 7: ZERO POLITICS - No drama, no gossip
☐ Rule 8: TRANSPARENCY - Honesty always
☐ Rule 9: TEAMWORK - Win or lose together
☐ Rule 10: PROFESSIONALISM - Represent DH well
☐ Rule 11: GROWTH MINDSET - Always improving
☐ Rule 12: RESPECT BOUNDARIES - Work-life balance
                    

10:30 AM - Role Training Introduction

Access the SOP Library and start your role-specific training.

☐ Open the SOP Library
☐ Find YOUR role section
☐ Understand KRA, SOP, KPI meanings
☐ Note down your training modules

2:00 PM - Begin Role Training (3 hours)

☐ Start Module 1 of your role training
☐ Take notes as you learn
☐ Complete any exercises/quizzes
☐ Note questions to ask your manager/lead

Day 3 Completion Checklist

Handbook quiz passed (18+/20)	☐
12 Rules committed	☐
SOP Library accessed	☐
Role training started	☐
Module 1 in progress	☐
EOD update posted	☐

📅 WHAT'S NEXT: WEEK 1+ SCHEDULE

Day/Week	Focus
Day 4	Continue role training Module 1-2
Day 5	Complete Module 2, start Module 3
Day 6	Module 3 + first small task assignment
Week 2	Modules 3-4 + guided practice tasks
Week 3	Complete training + quiz + supervised work
Week 4	Semi-independent work + feedback

📋 Daily Habits to Build

Morning Routine (Every Day):
☐ Arrive by 9:00 AM → ☐ Mark attendance → ☐ Check Discord/Email → ☐ Post morning update

End of Day Routine:
☐ Post EOD update by 5:45 PM → ☐ Respond to pending messages → ☐ Update task status → ☐ Plan tomorrow

🎯 ONBOARDING COMPLETE!

You've Finished Your 3-Day Onboarding If:

All documents signed
All tools set up and working
Employee Handbook read completely
Handbook quiz passed
12 Rules understood and committed
Team and processes understood
Role training started

✅ ONBOARDING COMPLETION SIGN-OFF

I confirm that:

I have completed all 3 days of onboarding
All my tools are set up and working
I have read the entire Employee Handbook
I understand and commit to the 12 Work Rules
I know who to contact for what
I have started my role-specific training
I understand my first 90 days are critical for confirmation

Employee Name: ___________________________

Date: ___________________________

Employee Signature: ___________________________

📚 WHY SOPs ARE YOUR SECRET WEAPON

🎯 99% of Mistakes Are Avoidable by simply following the SOP for your role.

Every error, every client complaint, every missed deadline we've seen - almost all of them could have been avoided if the employee had just followed the SOP.